Last updated: 17/08/2023

Hello and welcome to Vigor Vibe, a platform meticulously curated by Hello Bugs Entertainment (“We,” “Us,” or “Our”). This Cancellation Policy (“Policy”) outlines the terms and conditions regarding cancellations of orders and services placed on the Vigor Vibe website (collectively referred to as the “Platform”).

By placing an order or using our services on the Platform, You (“You” or “User”) agree to the cancellation policies outlined in this document. If You do not agree with this Policy, please refrain from using the Platform.

1. Order Cancellations

a. General: You may cancel an order for products available on the Platform subject to the terms outlined in this Policy.

b. Cancellation Window: Orders can be canceled within 2 from the time the order was placed. After this period, cancellations may not be possible or before the order has been marked as shipped.

c. Cancellation Process: To cancel an order, please contacting customer support or using an online cancellation form through contact us page.

d. Refunds: If You cancel an order within the specified cancellation window, any payments made will be refunded to Your original payment method within 5-7.

3. Exceptions

a. Customized or Personalized Products/Services: Cancellations may not be possible for products or services that have been customized or personalized to Your specifications.

b. Digital Products: Cancellations for digital products (e.g., downloadable content) may not be possible once the product has been accessed or downloaded.

4. Changes to Orders or Services

a. If You wish to make changes to an order or service booking, please contact us as soon as possible. We will do our best to accommodate Your request, but changes may not be possible after a certain point.

5. Contact Us

a. For any questions, comments, or concerns regarding this Cancellation Policy, please contact us at [email protected].